Privacy Policy
Information about our privacy policy
This policy was last updated on 21 October 2026. It explains how we collect and use your personal information, including through cookies on our website, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
If we change this policy, we will post the changes on this page and update the date above.
We are the "data controller" for the personal information we collect, which means we decide how and why it is used.
If you have any questions about this privacy policy, you may contact our DPO and IT Director, Martin Golan, at info@ldnchauffeur.co.uk
Or contact us directly:
LDNChauffeur Worldwide Ealing Cross, 1st Floor, 85 Uxbridge Road, London W5 5TH
What information do we collect?
We collect information from you when you place an order, fill out a form or make a payment.
When you contact us by phone, we may record your call for training and quality control purposes.
When contacting us through this site, you may be asked to enter your name, email address or phone number as appropriate. You may, however, visit our site anonymously.
To place orders online, we require you to use our booking engine. We implement a variety of security measures to keep your personal information safe when you place an order:
- Our booking site is a secure server. All sensitive and credit card information is transmitted via Secure Socket Layer (SSL) technology. It is then encrypted into our payment gateway provider's database, which is only accessible to those authorised with special access rights to such systems, who are required to keep the information confidential.
- After a transaction, sensitive private information (such as financial details) will not be stored on our servers.
What do we use your information for?
Any of the information we collect from you may be used to:
- Improve customer service. Your information helps us respond more effectively to your customer service requests and support needs.
- Process transactions.
- Administer a contest, promotion, survey or other site feature.
- Send periodic emails. The email address you provide for order processing may be used to send you information and updates about your order. These updates may occasionally include company news, updates, and related product or service information.
Lawful basis for processing your personal data
Processing is necessary for the performance of a contract to which you are party, or to take steps at your request before entering into a contract.
If customers do not provide the information required to process transactions, we will be unable to provide a service to the customer.
Where we use analytics and marketing cookies, our lawful basis is your consent, which you can withdraw at any time (see "Do we use cookies?" below).
Processing of your personal data
The following is a broad description of the way we process personal information. You can also see the ICO Register of Data Controllers – Registration Numbers: ZA014467, ZA336570 (CCTV) and ZA014397.
We process personal information to provide our services, promote our goods and services, maintain our accounts and records, and support and manage our staff. This may include:
- Personal details.
- Financial details.
- Goods or services provided.
We may at times need to share the personal information we process with the individuals themselves and with other organisations. Where this is necessary, we comply with all aspects of UK data protection law.
Do we use cookies?
Yes. Cookies are small text files that a website places on your device when you visit. We also use similar technologies, such as tracking pixels and tags. In this policy we call them all "cookies".
Essential cookies Some cookies are needed for our website to work, for example to keep it secure and to remember your cookie choices. These are always on.
Analytics cookies With your permission, we use Google Analytics to understand how visitors use our website, such as which pages they visit and how they found us. This helps us improve the site. [If you keep Microsoft Clarity, add: We also use Microsoft Clarity, with your permission, to see how visitors move around our pages.]
Marketing cookies With your permission, we use the Meta pixel (Facebook and Instagram) and Google Ads to measure how well our advertising works and to show relevant adverts to people who have visited our website.
We use Google Tag Manager to manage these tools. Google Tag Manager does not set cookies itself.
Your choices When you first visit our website, a banner asks whether you accept cookies. Analytics and marketing cookies are only used if you agree. You can accept all, reject all, or choose by category, and you can change your mind at any time using the cookie settings link on our website. You can also delete or block cookies in your browser settings.
How long cookies last Some cookies are deleted when you close your browser. Others stay on your device for a set period. The full list of cookies we use, with their purpose and how long they last, is available in our cookie settings.
Third-party cookies Google and Meta may use the information collected through these cookies in line with their own privacy policies: Google and Meta.
Who we share information with
Where necessary or required, we share information with:
- family, associates and representatives of the person whose personal data we are processing
- employment and recruitment agencies
- current, past and prospective employers
- educators and examining bodies
- central government
- credit reference agencies
- suppliers and service providers
- debt collection and tracing agencies
- financial organisations
CCTV CCTV is used to maintain the security of property and premises and to prevent and investigate crime. It may also be used to monitor staff when carrying out work duties. For these reasons, the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required, this information is shared with the data subjects themselves, employees and agents, service providers, police forces, security organisations and persons making an enquiry.
Transfers outside the UK It may sometimes be necessary to transfer personal information outside the UK and the European Economic Area (EEA), for example when Google or Meta process information collected through our website cookies in the United States. When this happens, we rely on safeguards recognised under UK data protection law, such as the UK–US data bridge or standard contractual clauses.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who help us operate our website, conduct our business or serve you, as long as those parties agree to keep this information confidential.
Our third-party partners are:
- Elavon Financial Services DAC – Registered in Ireland, Number 418442. Registered Office: Building 8, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland D18 W319. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
- Dever Software Ltd – Registered Office: 15 Mill Place, Micheldever, Winchester, Hampshire, SO21 3BZ, United Kingdom.
- Google (Google Analytics, Google Ads and Google Tag Manager), only with your consent for analytics and marketing cookies.
- Meta Platforms (Meta pixel for Facebook and Instagram), only with your consent for marketing cookies.
- Cookie-Script, which provides our cookie consent banner.
We may also release your information when we believe it is appropriate, for example to comply with the law, enforce our site policies, or protect our or others' rights, property or safety.
With your consent, information about how you use our website is shared with Google and Meta through the cookies described above, so we can measure and improve our advertising. You can withdraw your consent at any time through our cookie settings.
Retention policy
LDNChauffeur does not keep data for which we have no contractual obligation for longer than 30 days. Depending on how sensitive the data is, it may be deleted immediately. Our levels of sensitivity are set out below, along with the exceptions where data may lawfully be held for longer.
Where personal data is held LDNChauffeur holds personal data in a few different locations, which can include our own database servers, email accounts, desktops, employee-owned devices, paper files and backup storage.
Procedures for deletion Account-related data processed via our two database servers is subject to a 90-day non-usage review of the account, followed by a 6-month review before any personal data is erased or separated. On request from the authorised account holder, data will be deleted from both database servers within 30 days, followed by a privacy notification confirming the deletion. You can request this by contacting the DPO at LDNChauffeur on 020 3588 7000 or at info@ldnchauffeur.co.uk
Data processed via email is subject to the Apple software's built-in retention policy, which includes deleting unfiled mail after 30 days.
Employees and mobile users, including sub-processors who process data on our behalf, are subject to a systematic 30-day deletion policy after a contractual obligation is completed. This is done through our Dever Software, which is installed on mobile devices. All our mobile devices are encrypted and set to delete all information after multiple failed password attempts.
Exceptions where data may be held for longer than 30 days Financial data stored on our accounts server or held as hard copies is kept for up to 7 years before disposal, as required for tax and VAT purposes.
Levels of sensitivity and retention periods
- High – Financial data. Any financial data we store or process for or on behalf of our clients is immediately tokenised or masked, including card number, expiry date and CVV/CVV2. If data is processed as a one-off request, it is deleted immediately after processing unless contractual consent is given.
- Medium – Account data. This may include personal details and the goods or services provided, and is reviewed regularly to maintain account records. It allows us to fulfil our contracts with clients and can include the client's name, address and contact details. On request from the authorised account holder, this data can be deleted from our systems within 30 days.
We do not use profiling or automated decision-making.
Your rights as a data subject
We have a clear process for handling customer queries and subject access requests. This includes your right to withdraw consent to any processing of your personal data and to have your personal data removed. You can make a request by email or phone to the DPO at LDNChauffeur on 020 3588 7000 or at info@ldnchauffeur.co.uk
We use our customer query process to monitor our service, our data partners and our processes. We look into the cause of every enquiry, so we can tell whether further action is needed.
The authorised account holder can also ask us to restrict the processing of their personal data.
You have the right to lodge a complaint with a supervisory authority about how your information has been handled. Please contact the Information Commissioner's Office (ICO): https://ico.org.uk/concerns/handling/
Client account data is stored in SQL tablespaces and data files, which can be exported to a Microsoft Excel spreadsheet or an Adobe PDF and encrypted with a password before being sent electronically. Clients with web access to our online booking platform can view and update their account details at any time. This is secured using Secure Socket Layer (SSL).
Children
Our website and services are not aimed at children under 13, and we do not knowingly collect personal information from them.
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