If you are a well-presented, customer-focused and experienced individual who strives for perfection, we may just be looking for you!

We have vacancies throughout the year for the highest calibre chauffeurs and occasionally at LDNChauffeur offices around the world. 

Should you wish to express interest in joining LDNChauffeur, please email us in the first instance at info@ldnchauffeur.co.uk 

1. INTRODUCTION

Welcome to the website operated by LDNChauffeur Ltd (“LDN”, “we”, “us”, “our”).
By accessing or using this website, placing a booking or submitting information, you agree to be bound by these Terms & Conditions.

Please read them carefully. If you do not agree, you must not use this website.

These Terms govern:

- access and use of our website(s)
- all bookings and transportation services
- payments, pricing, cancellations and amendments
- data protection, cookies and privacy
- UK-wide and worldwide service provision
- subcontractor and affiliate network services

These Terms do not affect your statutory rights under UK law.

2. COMPANY INFORMATION

LDNChauffeur Ltd
Registered Address: Ealing Cross, 1st Floor, 85 Uxbridge Road, London W5 5TH
Company No.: 09252906
VAT: GB 236 7762 78
Licensed PH Operator (UK)
TfL, Hertsmere Licence: 458

Additional operating brands:

- LDN Worldwide
- UAEChauffeur Worldwide
- UAEJets
- Other global affiliates within LDN Worldwide Network

Contact: info@ldnchauffeur.co.uk

3. USE OF THIS WEBSITE

You may use this website only for:

- viewing information
- placing legitimate chauffeur bookings
- contacting our team
- managing existing reservations

You agree not to:

- commit fraud or false bookings
- attempt to access administrator areas
- copy or reuse website code, text or images
- use bots or automated systems
- interfere with website functionality

We may suspend or block your access if misuse is detected.

4. INTELLECTUAL PROPERTY

All content on this website including:

- text
- photos
- videos
- graphics
- pricing
- logos
- trademarks
- vehicle images
- dispatch systems
- global partner directories

is owned by LDNChauffeur Worldwide Ltd and protected by UK and international copyright laws.

You may not copy, reproduce, publish or distribute any content without written permission.

5. MAKING A BOOKING

By placing a booking through our website, email, phone, WhatsApp or affiliate portal, you confirm that:

- you are at least 18 years old
- you have authority to make the booking
- all information provided is accurate
- you agree to be bound by these Terms
- LDNChauffeur Worldwide is the PH operator and contractual provider in the UK

Drivers are not permitted by law to accept bookings directly.
Only LDNChauffeur Worldwide may accept and cancel bookings.

A booking is not confirmed until:

- you receive written confirmation, and
- LDN accepts the reservation in writing.

6. PAYMENTS, PRICING & DEPOSITS

6.1 Accepted Payment Methods

- Major credit and debit cards
- Bank transfers (BACS, SEPA, SWIFT)
- Payments in GBP/EUR/USD/AED and others by prior agreement

6.2 Card Fees

Worldwide card transactions incur a 3% processing fee.

6.3 VAT

- UK prices: include 20% VAT when quoted online
- EU/GCC VAT: charged at local rates
- VAT is charged where the service is physically delivered

6.4 Pre-Authorisation

All bookings require a valid pre-authorised card.
LDN reserves the right to fully charge the card before service.

6.5 Additional Charges

LDN may charge your stored card for:

- waiting time
- extra hours
- parking fees
- tolls, ferries, tunnels, congestion charges
- additional stops
- changed or incorrect addresses
- deviations from booked routes

6.6 Vehicle Substitution

If the booked vehicle becomes unavailable, LDN may supply a higher category vehicle and charge accordingly.

7. WAITING TIME, PARKING & TOLLS

7.1 Airports

- Commercial airports: 60 minutes free waiting + parking
- Private terminals: 15 minutes free

7.2 All Other Locations

15 minutes free grace period.

7.3 Waiting Time Rates

Charged in:

- 15-minute increments (UK/UAE)
- 30-minute increments (EU/World)

7.4 Tolls & Congestion

The Client is responsible for:

- London Congestion Charge (£15)
- Ultra Low Emission Zone charges
- All local tolls, ferries and access fees

8. HOURLY BOOKINGS & DISTANCE

Hourly “As Directed” includes:

- 10 miles / 10 km per hour
- Additional mileage charged at LDN rates

Central London hourly rates apply only to:
W1, W2, WC1, WC2, SW1, SW3, SW5, SW7, SW10, EC1–EC4, N1, SE1.

Outside these postcodes:
→ Rates are 25%–50% higher.

9. NIGHT RATES, HOLIDAY RATES & EVENT PRICING

9.1 Night Rates

(22:00–07:00): +20% premium

9.2 Major Holidays / Events

100% increase applies during:

- Christmas Day
- New Year’s Eve
- New Year’s Day

Premium increases apply during:

- Christmas period
- Easter
- Local public holidays
- Major events

Clients will be notified in advance.

10. CANCELLATIONS & REFUNDS

10.1 Standard Bookings

- Cancel 24–12 hrs before: 50% charge
- Cancel under 12 hrs: 100% charge

10.2 No-Show

Failure to appear at the pickup point:
→ 100% non-refundable

10.3 Worldwide Bookings

Cancellation within 24 hours:
→ 100% chargeable

10.4 Wedding Bookings

- Within 3 months → deposit non-refundable
- Within 2 months → full amount chargeable

10.5 Close Protection / Security Personnel

All security bookings are NON-REFUNDABLE once confirmed.

11. SERVICE STANDARDS & LIABILITY

11.1 Punctuality

LDN strives for absolute punctuality but is not liable for delays caused by:

- road closures
- traffic
- weather
- policing/security events
- force majeure

11.2 Professional Conduct

Chauffeurs may refuse service if passengers:

- are intoxicated
- behave abusively
- pose safety risks

Penalty for non-compliance: £300

11.3 No Smoking

Smoking in vehicles is strictly prohibited.
Penalty: £300

11.4 Damage to Vehicles

Clients are liable for:

- repair costs
- valeting
- downtime
- loss of earnings

11.5 Lost Property

LDNChauffeur maintains a lost property log.
All belongings are transported at owner’s risk.

11.6 Subcontractors

LDNChauffeur Worldwide may use trusted global affiliates.
LDNChauffeur Worldwide is not responsible for delays caused by these affiliates but remains contractually responsible to the Client (UK law requirement).

12. WEBSITE COOKIES, PRIVACY & DATA USE

We follow UK GDPR and Data Protection Act 2018.

We may collect:

- name, phone, email
- IP address
- booking details
- browsing behaviour

Data is used only for:

- processing bookings
- customer support
- operational dispatch
- anti-fraud measures
- legal compliance

We never sell data to third parties.
Full Privacy Policy is available upon request.

13. LIABILITY DISCLAIMER

To the maximum extent permitted by UK law:

- LDNChauffeur is not liable for indirect or consequential losses
- LDNChauffeur is not liable for loss of flights, missed appointments or financial losses caused by delays outside our control
- LDNChauffeur is liable only for direct losses up to the value of the booking

Nothing excludes liability for death or personal injury caused by negligence.

14. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales.

Disputes shall be resolved exclusively in the courts of England and Wales.

 

ADDENDUM A – United Arab Emirates (UAE)

Applies to all bookings fulfilled in Dubai, Abu Dhabi, and other UAE emirates

This Addendum supplements the LDNChauffeur Worldwide Terms & Conditions where UAE law, licensing or operational practice differs from the UK.

1. Licensing & Regulatory Compliance

Services in the UAE are delivered by:

• LDNChauffeur Worldwide’s UAE partners licensed under RTA (Dubai), ITC (Abu Dhabi), or other relevant emirate authorities.

• LDNChauffeur Worldwide acts as the coordinating operator; local licensed providers fulfil the journey.

We are not permitted to provide unlicensed vehicles or chauffeurs under UAE law.

2. Pricing, VAT & Local Charges

• UAE transportation services are subject to 0% VAT unless local tax guidance changes.

• Certain emirates may apply additional fees (airport, toll gates such as SALIK, hotel access fees, event surcharges). These will be charged as Additional Charges.

• SALIK gates are charged per crossing and passed through at cost.

3. Chauffeur Conduct & Dress Code

UAE chauffeurs follow strict local standards:

• Mandatory business attire

• Prohibition of any behaviour considered offensive under UAE cultural norms

• Zero tolerance for alcohol consumption by passengers in public areas or in violation of local law

Passengers must respect UAE laws at all times.

4. Customer Conduct & Local Restrictions

Customers must comply with UAE public morality and security laws.
This includes:

• No intoxicated passengers in public spaces where prohibited

• No alcohol transported without correct authorisation (if required)

• No photography of government buildings or restricted areas

• No behaviour that may be considered disrespectful, disorderly or disruptive

Chauffeurs may refuse service if the passenger’s conduct risks violating local laws.

5. Waiting Time & Airport Procedures

Airports in the UAE (DXB, DWC, AUH) impose strict parking limits.
As such:

• A standard 45–60 minute included waiting time is typical (depending on class of service).

• Excess waiting time may require the chauffeur to exit and re-enter parking, which is chargeable.

6. Cancellation Terms – UAE

Due to high demand and limited vehicle supply in peak periods:

• Less than 12 hours’ cancellation: 100% charge

• Peak dates (events, conferences, NYE): 24 hours–7 days cancellation may incur 100%

• Chauffeur positioning charges may apply if dispatched before cancellation

These override UK terms where conflicting.

7. Liability

LDNChauffeur Worldwide coordinates UAE services; fulfilment is conducted by licensed local providers.
Liability is limited to the maximum permitted under UAE law.

ADDENDUM B – Poland

Applies to all bookings fulfilled in Warsaw, Kraków, and other Polish cities

This addendum reflects operational norms and local legal requirements in Poland.

1. Licensing & Local Operators

All Polish chauffeur services are delivered by licensed local partners compliant with:

• Polish Road Transport Act

• Local municipal licensing rules

• EU Passenger Transport Regulations

LDNChauffeur Worldwide acts as the contracting operator and retains responsibility for customer care and billing.

2. Pricing, Taxes & Currency

• Polish services may be priced in PLN, EUR, GBP, or USD.

• VAT on passenger transport in Poland is typically 8%, unless exemptions apply.

• All tolls, motorway fees and parking costs are billed as Additional Charges.

Currency fluctuations may affect quotations unless pricing is agreed in PLN.

3. Weather & Seasonal Considerations

Winter conditions (snow, ice, storms) can cause delays.
Customers must allow sufficient time when travelling in December–March.

LDNChauffeur Worldwide is not liable for delays caused by severe weather or road closures.

4. Chauffeur Standards

Polish chauffeurs uphold European service standards but may differ slightly from UK norms:

• Business attire as standard

• Local-language communication is normal; English-speaking chauffeurs provided when available

• Legal maximum driving hours may constrain long-distance journeys

5. Cancellation Terms – Poland

Depending on city and vehicle type:

• Less than 12 hours: 100% charge

• Large events, multi-vehicle bookings: 24–72 hours may be required

• Long-distance intercity journeys: non-refundable once dispatched

These override UK timing where inconsistent.

6. Limitation of Liability

Polish regulations govern insurance levels and passenger protection.
LDNChauffeur Worldwide limits liability in accordance with Polish law for all services performed there.

ADDENDUM C – United States (For U.S. Affiliates)

Applies to all bookings performed in the United States through LDNChauffeur Worldwide’s affiliate network

This addendum is essential because U.S. legal and commercial structures differ significantly from the UK/EU.

1. Operator Status

LDNChauffeur Worldwide acts as the contracting principal for the booking.
Affiliates in the U.S. act as independent operators and fulfil the service.

Customers must not contract directly with the U.S. operator unless expressly authorised by LDNChauffeur Worldwide.

2. Licensing

All U.S. affiliates must:

• Hold valid TCP/Livery/For-Hire permits as required by state law

• Maintain commercial insurance meeting state minimum requirements

• Ensure chauffeur background checks and drug screening (required in many jurisdictions)

3. Pricing, Surcharges & Taxes

The U.S. incorporates additional cost categories not used in Europe:

• State excise taxes

• Airport fees & port authority fees

• Fuel surcharges (varies by state)

• Driver duty-hour surcharges

• Event/surge multipliers (Super Bowl, UNGA, NYE, major conventions)

These are always passed through as Additional Charges.

4. Tipping

In the U.S., chauffeur gratuities are standard.
Unless otherwise stated:

• A 20% chauffeur gratuity may be added to the quotation or invoice.

• Additional tipping is at Customer discretion.

This aligns your policy with U.S. operator norms and avoids dispute.

5. Cancellation Terms – United States

U.S. cancellation windows differ by state and by operator:

• Sedans & SUVs:

  • < 12 hours: 100% charge

• Sprinter vans / Executive minibuses:

  • < 48 hours: 100% charge

• Coaches:

  • < 7–30 days: 100% charge

During high-demand periods (Super Bowl, CES, UNGA, Art Basel, etc.), cancellations may be non-refundable once booked.

6. Liability & Jurisdiction

• U.S. affiliate operators carry primary liability for operational performance under their state regulations.

• LDNChauffeur Worldwide remains responsible for booking administration, payment processing and customer service.

• Liability is limited to the fullest extent allowed under U.S. state law, which can vary significantly.

15. CONTACT

For queries about these Terms:
info@ldnchauffeur.co.uk

PRIVACY POLICY/GDPR 2025

Information about our privacy policy
This policy was last amended on 26th of May 2020 to comply with the new GDPR law which supersedes the DPA, by using our website and our services you consent to this privacy policy.

If we decide to change this policy, we will post those changes on this page, and update the privacy policy modification date above.

We are a “data controller” for the purposes of the Act, as we process personal data on your behalf. With this deadline approaching, we are currently in the process of contacting all of our data subjects to inform them of our terms of business that meet the requirements of GDPR.

If you have any questions regarding this privacy policy you may contact our DPO and IT Director, Paul Zelazik at info@ldnchauffeur.co.uk

Or contact us directly:

LDNChauffeur Worldwide 2 Eastbourne Terrace London W2 6LG UK

What information do we collect?
We collect information from you when you place an order, fill out a form or make a payment.

When contacting us on the phone, we may record your call for training and quality control purposes.

When contacting us from this site you may be asked to enter your name, e-mail address or phone number as appropriate. You may, however, visit our site anonymously.

For placing orders online we require you to use our booking engine. We implement a variety of security measures to maintain the safety of your personal information when you place an order:

    • Our booking site is a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology. This is then encrypted into our payment gateway provider’s database, it is only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

    • After a transaction, sensitive private information (social security numbers, financials, etc.) will not be stored on our servers.

What do we use your information for?
Any of the information we collect from you may be used to:

    • Improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

    • Process transactions.

    • Administer a contest, promotion, survey or other site feature.

    • Send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order. These updates may on occasion also include company news, updates, related product or service information, etc.

Lawful basis for processing your personal data

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

If customers do not provide the information required for processing transactions, then we will be unable to provide a service to the customer.

Processing of your personal data
Description of processing

    • The following is a broad description of the way this organisation/data controller processes personal information. Or see ICO Register of Data Controllers – Registration Number: ZA014467, ZA336570 (CCTV) & ZA014397.

    • We process personal information to enable us to promote our goods and services, maintain our accounts and records and support and manage our staff.

    • We process information relevant to the above reasons/purposes. This may include:

        • Personal details.

        • Family, lifestyle and social circumstances.

        • Financial details

        • Employment and education details.

        • Goods or services provided.

We also process sensitive classes of information that may include:

        • Physical or mental health details.

        • Racial or ethnic origin.

        • Religious or other beliefs of a similar nature.

        • Trade union membership.

We may at times need to share the personal information we process with the individual themselves and also with other organisations. 

Where this is necessary we are required to comply with all aspects of the General Data Protection Regulation (GDPR). 

What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons

Where necessary or required we share information with:

    • 

        • family, associates and representatives of the person whose

        • personal data we are processing

        • employment and recruitment agencies

        • current, past and prospective employers

        • educators and examining bodies

        • central government

        • credit reference agencies

        • suppliers and service providers

        • debt collection and tracing agencies

        • financial organisations

        • CCTV is used for maintaining the security of property and premises and for prevention and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

        • It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the data protection act.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). 

This enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you would like to delete our cookies from your computer then let us know.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Our third party partners are:

        • Elavon Financial Services DAC - Registered in Ireland - Number 418442 

Registered Office: Building 8, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland D18 W319
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by The Central Bank of Ireland.

        • Dever Software Ltd

Registered Office: 15 Mill Place Micheldever, Winchester Hampshire, SO21 3BZ United Kingdom

We may also release your information when we believe release is appropriate. For example, this may be to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Retention Policy

LDNChauffeur will no longer be holding data which we have not gained contractual obligations for after 30 days, depending on the sensitivity of this data, it will be deleted instantly. Ranks of sensitivity will be outlined below, as well as some exceptions where data may be held longer lawfully.

Where personal data is held

LDNChauffeur holds personal data in a few different locations, these can include: Our own database servers, email accounts, desktops, employee-owned devices, paper files and backup storage.

Procedures in place for deletion

Accounts-related data that is processed via our two database servers are subject to a 90-day non-usage review of the account, followed up by a 6-month review before the erasure or separation of any personal or sensitive data. Also upon request by the authorised account holder data will be deleted from both database servers within 30 days of the request followed up by a privacy notification and confirmation of the deletion. This can be done by contacting the DPO at LDNChauffeur on 020 3588 7000 or email info@ldnchauffeur.co.uk

Data processed via email are subject to the Apple Software on-board retention policy, this includes the purging of unfiled mail after 30 days.

Employee and mobile users including sub-processors who process data on behalf of our company are subject to a systematic 30 days deletion policy after the completion of a contractual obligation. This is achieved via our Dever Software which is downloaded onto mobile devices. Onboard encryption is also enabled on all our mobile devices which are set to delete all information on the device after multiple failed password attempts.

Exceptions where data may be held longer than our 30-day retention period

Financial data stored on our accounts server or stored as hard copies are held for up to 7 years before disposal due to TAX and VAT legalities.

Ranks of sensitive data – Different retention periods

Security criticality of sensitive or personal data which we process will be described and provided for in section 3.1 below, this policy contains requirements for the deletion of any data we process either personal or sensitive ranked ‘low’, ‘medium’ and ‘high’.

System data ranking

    • 1 – High – For the requirement of our business and the completion of contractual obligations with our clients it is very important to us that any financial data we store or process for or on behalf of our clients is subject to immediate tokenisation/masking of card details which include CVV/CVV2 information, card number and expiration date. However, if data is to be processed as a one-off request this data will be deleted after processing with immediate effect unless contractual consent is gained.

    • 2 – Medium – Account data which may include but not limited to personal data and goods or services provided will be subject to regular review of the data stored for the purpose of maintaining account records. This data allows us to complete our contractual agreements and can include but is not limited to the client’s name, address and contact details. Upon request by the authorised account holder, this data can be deleted from our systems within 30 days of the request.

    • 3 – Low – Sensitive classes of information that may include physical or mental health issues, racial or ethnic origin, religious or other beliefs of a similar nature and trade union memberships are stored for legalities but are not processed. We do not use profiling or automated decision-making systems as a part of our company policies. Deletion of this data is subject to but not limited to either upon request or legal obligations.

Your rights as a data subject

We have a robust process for dealing with customer queries and a subject access request is in place, this includes but not limited to the right to withdraw any processing of your personal data and to remove any personal or sensitive data. The request can be made via email or telephone to the  DPO at LDNChauffeur on 020 3588 7000 or email info@ldnchauffeur.co.uk

Our consumer query process is also used to monitor our customers, our data partner and our product/processes. Root cause analysis is applied to every enquiry, allowing us to identify if further action is required.

Your right to request from the controller restriction of processing of personal data can be applied upon request by the authorised account holder.

You have a right to lodge a complaint with a supervisory authority in regards to how your information has been handled. Please contact the Information Commissioner’s Office (ICO).

https://ico.org.uk/concerns/handling/

Client account data is stored in SQL tablespaces & data file formats which can be exported into either a Microsoft excel spreadsheet or Adobe PDF which is then encrypted with a password before sending out electronically. Immediate access to account details is available to clients with web access to our online booking platform which allows the client to update or change the account records, this functionality is secured using a Secure Socket Layer (SSL).

Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people at least 13 years old or older.